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Ordering Information
We accept credit cards, debit cards, and e-checks through pay pal only, ( you do not have to join to use pay pal) or you may send us a check or money order through the mail if you wish but it will take
longer to receive your order, we will hold a check for 10 days before shipping the order, money orders or cashiers check will be shipped within 24 hours of our receiving it.
How quickly do you respond to emails?
We generally respond to emails the same day if they are sent during business hours (10:00 am to 5:00 pm, Eastern Time, Monday through Friday).
We cannot guarantee that the color of the items will be exactly the same as the pictures on your computer as different computers show the same colors differently
Return Policy for broken or defective items
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 5 days of receipt of merchandise. You may
report a lost, broken or missing item by clicking on the "Contact Us" link on the left side of the website
Return Policy for non-defective, non-broken items
Returns for non-defective, non-broken items must be made within 5 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Merchandise must be returned in it's original inner packing and must be in resalable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
Please contact Customer Service for return authorization before returning merchandise.
If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot be delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded.
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